Privacy Policy

1. General Information

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, process, and store your personal information when you use our website or services.

By using our website or placing an order, you agree to the terms of this Privacy Policy.

2. Personal Data We Collect

We may collect the following data:

  • Contact Information: name, email, phone number
  • Payment Information: card details processed via PayPal or LiqPay (we do not store full card numbers)
  • Shipping Information: delivery address
  • Order Information: products purchased, order history
  • Technical Data: IP address, browser type, device information, cookies, website usage data

3. How We Use Your Data

Your personal data is used for:

  • Processing and fulfilling your orders
  • Delivering products to your address
  • Providing customer support
  • Sending updates about your orders or promotions (if consented)
  • Fraud prevention and ensuring secure transactions
  • Complying with legal obligations (tax, accounting, consumer protection)

4. Legal Basis for Processing (EU Customers)

For EU residents, personal data is processed based on:

  • Contractual necessity: to fulfill your order
  • Legal obligations: to comply with applicable laws
  • Legitimate interest: fraud prevention, website security, improving services
  • Consent: for marketing communications (which can be withdrawn at any time)

5. Data Sharing

We do not sell your personal data. We may share your information with:

  • Payment providers: PayPal, LiqPay (for processing payments and refunds)
  • Delivery services: to ship your orders
  • Authorities: when required by law
  • Service providers: IT support, hosting, email services for website operation

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic and trends
  • Personalize content and offers

You can manage cookies in your browser settings. EU users will see a cookies consent pop-up when visiting the website.

7. Data Retention

  • Personal data is stored only as long as necessary to fulfill orders, process refunds, and comply with legal obligations.
  • After this period, personal data is securely deleted or anonymized.

8. Your Rights (EU Customers)

You have the right to:

  • Access and receive a copy of your personal data
  • Correct or update inaccurate or incomplete data
  • Request deletion of your personal data (“right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent for marketing communications at any time

To exercise your rights, contact us at lescomfort.eu@gmail.com

9. Security Measures

We implement appropriate technical and organizational measures to protect your data against unauthorized access, modification, or disclosure.

All payments are processed securely via PayPal or LiqPay.

10. Contact Information

For any questions about your personal data or this Privacy Policy, contact:

Sole Proprietor: Kashyn Serhii Oleksiiovych
Address: 55 Dacha Street, Building 11, Kharkiv, 61070, Ukraine
Email: ledcomfort.eu@gmail.com
Phone: +380967628623

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